Yes, This is an Actual Technical Support Service Request
Now I understand people are busy. They aren’t technically minded. Some people want to learn how to push the right button to make it work and thats it. I don’t knock them as I couldn’t do whatever job they are trying to do. I know how to fix computers and work on them. These are some of my real life technical support calls I’ve taken over the years in tech support.
BUT (always one of these it seems)
The picture above had me chuckling. As I work on a technical support helpdesk for a large Medical Company I can see this happening. A friend on facebook posted this as a real ticket he had to work on.
Some Other Humorous Issues Reported:
My ‘Coffee Tray’ no Longer Works
Yes, I have actually had one of these calls. It was the CD-ROM tray in the desktop that was no longer functional. And yes the user was using it on a daily basis to place her morning coffee on it.
But to her defense – she was with the company for over 30 years and the Deskside Support team was aware of it. They would just go out and replace it with another broken CD-ROM that the tray still worked. 🙂
Why won’t the Computer Turn On?
Another one of those calls that make you go ‘hmmm’. They called in and after about 20 minutes of troubleshooting I finally had to ask. “Ma’am – do you have the power plugged in?” And of course the answer was: “Yes, but the power is out to the building.” I then had to go into a pretty windy explanation on how the telephone company works and why her phone is still working. (This was before Cell phones were very popular.)
Sir, Reboot Your Computer
I had asked this gentleman to restart his computer by foolishly asking him to reboot it. I hear a very loud “thump!” over the phone. I waited a minute to regain my composure (thank ye gods for the MUTE button!) and asked him very calmly if he had just kicked his computer. He explained why yes he did. I asked if he felt better.. he did lol. I then asked him to restart his computer and we went on with the call as if it never happened.
I dealt with a lot of white collar workers – field techs in the HVAC industry. They were always stuck with the worst laptops the company had to work with. This one tech called in over a dozen times and they never resolved his issue.
I finally had enough and asked him where he was. He was on the roof of a very tall building of course as is normal for these types of techs. I calmly asked him to do the following:
- Me: “Ok sir – please take the laptop to the edge of the building.”
- User: “OK – I’m at the edge with the laptop”
- Me: “Oops”
- User: “Wow, that laptop just blew off the side of the building – it’s in a million pieces!”
- Me: “OK sir – I’ll make sure to send up a ticket to have them issue you a replacement.”
Sometimes… that really is the only fix! (And I did this only ONE time in my entire career! I would NEVER suggest this as a resolution to computer issues as it is dangerous to drop heavy 20 lb pieces of equipment off the side of buildings!.
If these made you laugh – you should read the following articles I have posted. Although not quite as humorous, they should help you the next time you have to deal with Technical Support!
And people wonder why I want the “No! I will not work on your computer” t-shirt. 🙂
What are some of your experiences while either working in Technical Support or with dealing with Us? Leave a Comment below to share them!